Please contact us at info@nocsprovisions.co.nz and we will promptly help with processing a return.

To make the returns process as fast as possible, please provide the following information in your email to us:

First Name
Last Name
Email
Order Number
Product you are returning
Reason for return
Product exchange or refund

We provide easy returns and exchanges for New Zealand orders placed within 30 days of delivery, and up to 14 days after you initiate the return process. Please ensure that items are unused, undamaged and returned in their original packaging with all accessories. See our Refund & Exchange Policy for more details.

Return postage is paid by the customer. Once we have confirmed your return is eligible, our Customer Service team will email you the return address. Please send your return with tracking. Once it arrives at our warehouse, please allow 5–7 business days for it to be processed.

PACKING SLIPS

Looking for your packing slip? Just scan the QR code on your package’s courier label to view your packing list online. Printed copies will not be included with your order. Please ensure order numbers are on returns.