Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@nocsprovisions.co.nz. 

Return postage is paid by the customer. Once we have confirmed your return is eligible, our Customer Service team will email you the return address. Please send your return with tracking. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@nocsprovisions.co.nz.

Damages and issues
Please inspect your order on receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. Once your return arrives at our warehouse, please allow 5–7 business days for us to check and process it. When your refund has been issued we'll email you, and it can then take up to 10 business days for the funds to appear in your account, depending on your bank. Refunds go back to your original payment method.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@nocsprovisions.co.nz.

PACKING SLIPS

Looking for your packing slip? Just scan the QR code on your package’s courier label to view your packing list online. Printed copies will not be included with your order. Please ensure order numbers are on returns.